Course Code
MC053HS / MC030ES
Course Objectives
Allow students to improve their English conversation in customer service and enhance their ability to communicate with customers on a daily basis at work.
Course Content
Common English conversations about service recipients, self-introduction and general handling etiquette, customer service, handling inquiries, accepting complaints and telephone communication skills
Admission Requirements
"． Those who intend to change careers in the property management and security industry, have a primary school education and two or more years of work experience; or ． Those who are interested in changing careers in the property management and security industry, have a Secondary 3 degree and have work experience; or ． Current property management and security industry practitioner"
Training Period
25 hours (4 hours per class, 6 classes in total)
Tuition Fee
$0 (tuition exemption) / $525 (high financial aid) / $1750 (general financial aid)
Remark
"Tuition Waiver/Subsidy ． Applicants with no income or monthly income of $14,000 or less can apply for ""fee exemption"" (attendance rate must reach 80%) ． Those with a monthly income of $14,001-22,000 can apply to pay ""highly subsidized tuition fees"" (attendance rate must reach 80%) ． Those with a monthly income of $22,001 or above are required to pay ""general subsidized tuition fees"" Remark ． Students who are currently studying or enrolling in ""Part-time Non-Employment-Linked Programs"" may enroll in or enroll in more than one ""Part-time Non-Employment-Linked Programs"" at the same time."
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